Refund Policy

Digital study material is available immediately once a subscription starts, so we can't take it back the way a shop takes back an unopened item. This policy sets out where we do refund, plainly.

We will always refund

• You were charged twice for the same thing. Send us the M-Pesa messages and we refund the duplicate in full.
• Money left your account but access was never granted and we can't resolve it. We either grant the access you paid for or refund it — your choice.
• You were charged the wrong amount. We refund the difference.

We will consider a refund

• Within 7 days of paying, if the material for your year isn't what was described — for example the topics you subscribed for aren't actually there. Tell us what's missing.
• A fault on our side made the material unusable for a meaningful stretch of your subscription. We would normally extend your subscription instead, but will refund proportionally if you prefer.

We generally won't refund

• Changing your mind after using the material.
• Buying the wrong academic year without telling us promptly — contact us and we'll usually just move you to the right one.
• A subscription that has largely run its course.
• An account closed for sharing or redistributing the material.

Partial payments

If a payment goes through for less than the full price, no subscription starts. Contact us and we will either refund what was received or apply it once the balance is paid — whichever you prefer.

How to ask

Email pharmavault.contact@gmail.com with the phone number you paid from and roughly when. Refunds are returned to the M-Pesa number the payment came from. We aim to reply within a few days.

This policy doesn't affect any rights you have under Kenya consumer law.